"The participants will be familiarized with major and most common conflict situations. Constructive ways to solve and deal with these situations will be trained with the help of examples and role-plays. "
"• Perception of conflict • Analysis of conflict situations • Conflict situations occuring in the domain of leadership and upper management • Conflict diagnosis and conflict resolution • Negative and positive aspects of a conflict situation (disruptive factor or procreative tension?) • Conflict-creating and conflict-resolving behaviour • Helpful conversational techniques for conflict situations • Evitable and inevitable conflict situations • Analysis of case studies • Conflict within and among groups • Organisational and structural conflicts "
Aschaffenburg