Seminar Objective
The participants will be familiarized with major and most common conflict situations. Constructive ways to solve and deal with these situations will be trained with the help of examples and role-plays.
Seminar Content
- Perception of conflict
- Analysis of conflict situations
- Conflict situations occuring in the domain of leadership and upper management
- Conflict diagnosis and conflict resolution
- Negative and positive aspects of a conflict situation (disruptive factor or procreative tension?)
- Conflict-creating and conflict-resolving behaviour
- Helpful conversational techniques for conflict situations
- Evitable and inevitable conflict situations
- Analysis of case studies
- Conflict within and among groups
- Organisational and structural conflicts
Participants
The training addresses upper and middle management from corporates of all sizes and industries as well as management from the financial and public sectors.
You can find more information about the seminar "Conflict Management" here. Weitere Informationen zu dem Seminar "Conflict Management" finden sie hier. |
Kaiserslautern